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Privacy Policy

Last updated: May 21, 2026

This Privacy Policy describes how Kimbattery collects, uses, stores, and protects your personal information when you visit or make a purchase from https://kimbattery.com/ or contact us for product inquiries, quotations, shipping confirmation, or after-sales support.

Kimbattery is operated by Jinwang New Energy (Shenzhen) Co., Ltd.

Company Name: Jinwang New Energy (Shenzhen) Co., Ltd.
Brand: Kimbattery
Website: https://kimbattery.com/
Email: kim@kimbattery.com
Phone / WhatsApp: +86 156 2570 8573
Business Address: Room 1711, South China Develpment Center, South China International Leather & Accessories Raw Materials Logistics Zone Phase II, No.1, South China Avenue, Hehua Community, Pinghu Subdistrict, Shenzhen, Guangdong, China

1. Information We Collect

We may collect personal information when you visit our website, place an order, submit a quotation request, contact us, subscribe to updates, or communicate with us by email, phone, WhatsApp, or other channels.

The information we collect may include:

- Name
- Company name
- Email address
- Phone number or WhatsApp number
- Billing address
- Shipping address
- Country or region
- Order details
- Product inquiry details
- Payment information
- Shipping and logistics information
- Communication records
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar tracking information

We may also collect information related to your business inquiry, including product model, order quantity, destination country, shipping requirements, compliance document requests, and other information necessary to provide quotations or support.

2. How We Use Your Information

We use your personal information for the following purposes:

- To process orders and quotation requests
- To confirm product availability, pricing, shipping cost, and delivery options
- To arrange payment, shipping, customs clearance, and after-sales support
- To communicate with you about your order, inquiry, or request
- To provide invoices, proforma invoices, shipping documents, and compliance documents where applicable
- To improve our website, products, services, and customer experience
- To detect, prevent, and reduce fraud, unauthorized transactions, and security risks
- To comply with legal, tax, accounting, customs, and regulatory obligations
- To respond to customer service requests, complaints, refund requests, or warranty-related inquiries
- To send important service updates related to your order or inquiry

We do not sell your personal information.

3. Payment Information

When you make a payment through our website or through a payment service provider, your payment may be processed by third-party payment providers, such as PayPal, Shopify, Airwallex, banks, or other payment processors available at checkout or confirmed during order processing.

We do not directly store full credit card numbers or sensitive payment authentication information on our website.

For bank transfer / T/T payments, bank details will be provided after order confirmation. Please do not arrange bank transfer payment before confirming stock, shipping cost, and the final invoice with our sales team.

4. Shopify and Third-Party Service Providers

Our online store is hosted on Shopify. Shopify provides us with the e-commerce platform that allows us to display products, manage orders, process checkout, and operate our online store.

We may share necessary information with third-party service providers who help us operate our business, including but not limited to:

- E-commerce platform providers
- Payment processors
- Banks and financial service providers
- Shipping and logistics providers
- Customs brokers
- IT and website service providers
- Email and communication service providers
- Fraud prevention and security service providers
- Professional advisers where necessary

These service providers may only receive the information necessary to perform their services.

5. Shipping and Customs Information

For order fulfillment, we may share necessary shipping information with logistics providers, warehouse operators, customs brokers, and delivery partners.

This information may include your name, company name, phone number, email address, shipping address, product information, order value, and other information required for transportation, customs clearance, or delivery.

Lithium battery products may require additional shipping and customs-related documentation depending on the destination country, product type, quantity, and shipping method.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance, remember your preferences, analyze website traffic, support checkout functions, and improve user experience.

Cookies may collect information such as your IP address, browser type, device information, pages viewed, time spent on the website, and referral source.

You may disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.

7. Marketing Communications

If you provide your contact information or subscribe to our updates, we may use your information to send product information, quotation follow-ups, service updates, or business communications related to your inquiry.

You may request to stop receiving marketing communications from us at any time by contacting us at kim@kimbattery.com.

We will still be able to send you necessary transactional or service-related communications, such as order confirmations, shipping updates, payment reminders, or after-sales messages.

8. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, tax, accounting, legal, logistics, fraud prevention, and regulatory purposes.

Order, invoice, transaction, and communication records may be retained for a reasonable period where required for business, legal, accounting, customs, or compliance purposes.

9. International Data Transfers

As we serve global buyers, your information may be processed or transferred across different countries or regions, including China and other locations where our service providers, logistics partners, payment providers, or technology providers operate.

By using our website or providing your information, you understand that your information may be processed outside your country or region of residence.

We take reasonable steps to protect your personal information when it is transferred or processed internationally.

10. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request information about how your personal information is used
- Request that we stop sending marketing communications

To exercise your rights, please contact us at kim@kimbattery.com.

We may need to verify your identity before processing your request.

11. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect your information.

12. Children’s Privacy

Our website and products are intended for business buyers and adults. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us at kim@kimbattery.com, and we will take appropriate steps to delete such information.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend that you review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.

The updated version will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

Jinwang New Energy (Shenzhen) Co., Ltd.
Brand: Kimbattery
Email: kim@kimbattery.com
Phone / WhatsApp: +86 156 2570 8573
Business Address: Room 1711, South China Develpment Center, South China International Leather & Accessories Raw Materials Logistics Zone Phase II, No.1, South China Avenue, Hehua Community, Pinghu Subdistrict, Shenzhen, Guangdong, China
Website: https://kimbattery.com/